Frequently Asked Questions
RINGS: Rings over $1000 your first sizing is complimentary*. If an additional sizing is required, you will be charged a reasonable fee. Please write your sizing request in the notes of your order or email us at: info@queenmay.com.
*Not all rings are resizable, for example eternity bands. If we are not able to fulfill your sizing request we will contact you.
ALL OTHER JEWELRY: Please write any alteration requests in the notes of your order or email us at: info@queenmayjewelry.com. Our team will provide you a quote based on your request.
Once an order is placed, it typically takes us one to two business days to process. (Unless it is a custom job in which the approximate shipping time frame will be stated). Please allow an additional 5-7 business days for us to process your order if you have a sizing or alteration request.
Items under $1000 are shipped via USPS mail, with signature confirmation.
Items over $1000 are shipped via Fed Ex Express with signature confirmation with insurance.
When an item ships, you will receive an email confirmation with your tracking number. You can see shipping costs at check out.
If you are unhappy with your purchase for any reason, you may return it within 14 days of the sale, subject to the following:
- The merchandise must be in the same condition as it was shipped. Any used or damaged merchandise will not be accepted. Any items that have been sized or custom made are FINAL SALE.
- All returned merchandise must be accompanied by its original sales receipt
- All layaway items can be returned within 14 days of first payment
- All items financed are FINAL SALE
- All returns that meet our conditions will be issued 100% refund
Please mail all returns to: Queen May 325 Washington Street, Cape May, NJ 08204
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