Queen May Authenticity Promise

At Queen May, authenticity is the foundation of everything we do. When you’re investing in a pre-owned or new luxury piece, you deserve absolute certainty—and we take that responsibility with the utmost seriousness. Every item of jewelry, handbag, watch, and accessory we offer has been carefully and professionally verified long before it reaches our showcases.

Our Multi-Layer Authentication Process

Each piece undergoes a detailed, multi-step review performed by our in-house specialists and gemologists, who assess stones, materials, serial numbers, production details, hallmarks, and brand-specific craftsmanship.

To further ensure accuracy and transparency, we also partner with trusted third-party authentication services—including Entrupy, RealAuthentication, and CheckCheck—for an additional layer of verification for our pre-owned designer items. Our goal is simple: complete peace of mind for every client who shops with us.

Brand Affiliation Notice

Queen May is an independent reseller of authenticated, pre-owned luxury goods. We are not affiliated, associated, or endorsed by any of the brands we sell, including but not limited to Louis Vuitton, Gucci, Chanel, Hermès, Cartier, Rolex, and other trademarked brands. All trademarks, logos, and brand names are the property of their respective owners.

Our Guarantee to You

We stand behind every item we sell with a full 100% authenticity money-back guarantee. If it’s offered at Queen May, it has passed every level of inspection and is guaranteed to be authentic—or your money back.

Domestic Returns & Refunds

Eligible merchandise may be returned within 14 days of delivery for shipped orders or within 14 days of purchase for in-store orders, subject to the following conditions:

• Merchandise must be returned in the same condition in which it was received, including all original accessories when applicable. Used, altered, or damaged merchandise will not be accepted.
• All returns must include a copy of the original sales receipt.
• Layaway payments are refundable if the layaway is canceled within 14 days of the first payment. After that period, layaway payments are nonrefundable and nontransferable.
• Approved returns will receive a full refund of the merchandise purchase price to the original payment method. Original shipping charges are nonrefundable, except where required by law.

Final Sale Items

The following purchases are FINAL SALE and are not eligible for return or exchange:

• Items clearly marked FINAL SALE on the product page.
• Items that have been sized, altered, custom-made, or personalized.
• All financed purchases.

These exclusions do not affect any rights or remedies required by applicable law.

Return Shipping

Customers are responsible for arranging and paying for their own return shipping, including purchasing and providing their own shipping label. Queen May does not provide return shipping labels.

All returns must be securely packaged and shipped with full insurance, tracking, and signature confirmation. Queen May is not responsible for return shipments lost, stolen, or damaged in transit. Customers are responsible for return merchandise until it is safely received by Queen May.

Please include a copy of your original sales receipt inside the package and ship returns to:

Queen May
415 Washington Street
Cape May, NJ 08204

All returns are subject to inspection upon arrival. Refunds will be processed once the merchandise has been received and approved in accordance with our return policy.

International Returns & Refunds

International purchases are subject to the same return eligibility requirements and Final Sale exclusions outlined above. Please contact Queen May before shipping an international return for return and customs instructions.

Customers are responsible for arranging and paying for international return shipping and insurance, including providing their own shipping label, unless the return results from an error by Queen May. Queen May does not provide return shipping labels.

Original shipping charges are nonrefundable, except where required by law. Customs duties, import taxes, brokerage charges, and other fees paid directly to customs authorities or carriers are not refunded by Queen May. Customers must contact the applicable authority or carrier regarding potential reimbursement.

These terms do not affect any rights or remedies required by applicable law.

Layaway

We are happy to offer layaway plans for our jewelry items. A down payment of 10% is required at checkout and following, we offer up to 6 months of equal payments. The piece must be paid in full within 6 months. Layaway payments are refundable if the layaway is canceled within 14 days of the first payment; after that period, payments are non-refundable and non-transferable. Please contact us if you are interested in layaway.

Layaway cancellations within 14 days of the first payment are eligible for a refund of payments made.

We do not offer layaway on international orders.

Financing

We are happy to offer financing plans for our jewelry items through synchrony. All items financed are FINAL SALE. Please contact us if you are interested in financing.

We do not offer financing on international orders

Ring Resizing

If item is over $1000 your first sizing is free. If it requires an additional sizing, you will be charged a reasonable fee. You must sign off on ring size for sizing.

Resized pieces are not eligible for refund, return or exchange.

 Handmade Jewelry

Handmade jewelry pieces will always have slight variations as they are all unique and created individually.

Custom Jewelry

 Custom jewelry pieces are non-returnable and non-refundable.   

Treatments

Unless otherwise stated, all colored stones are assumed to be subject to a color or clarity enhancement.

Pearls: Unless specifically noted in listing, all pearls are assumed to be cultured.

Gemstone Weights

All gemstones are graded and evaluated in their mountings to the maximum extent that the mounting permits. In order to have a 100 percent accurate gemstone weight the stone must be removed from the setting.

Photography

All of our jewelry is shot in a lightbox with daylight equivalent light. We always try to photograph & describe colors to the best of our ability however there may be slight variations to items.

Vintage & Antique Jewelry

All of our jewelry is sold in as-is condition. For our estate jewelry please expect minor signs of wear and unique character. We describe any imperfections to the best of our ability.

Condition Disclosure
All designer items sold on our website are pre-owned, unless explicitly stated otherwise. Natural signs of wear may be present. We carefully inspect, authenticate, and photograph each item, and disclosures regarding condition are provided to the best of our ability. By purchasing, you acknowledge that pre-owned items may exhibit variations consistent with previous use or age.

Repairs

For purchases shipped within the United States, we offer complimentary repairs within the first 90 days of receipt, excluding major losses, which should be covered by personal insurance. Repairs needed after 90 days, or caused by misuse, will incur repair and shipping fees at the customer’s expense.

International orders are not eligible for our complimentary repair policy. Customers are responsible for all repair costs and any associated shipping, insurance, customs duties and import fees. Please contact us before returning an item for repair.