Shipping & Return Policy
Domestic Shipping & Purchases
Once an order is placed, it typically takes us one to two business days to process. (Unless it is a custom job in which the approximate shipping time frame will be stated)
Items under $1000 are shipped via USPS mail, with signature confirmation.
Items over $1000 are shipped via Fed Ex Express with signature confirmation with insurance.
When an item ships, you will receive an email confirmation with your tracking number. You can see shipping costs at check out.
International Shipping & Purchases
Queen May offers international shipping to select destinations. Customers in supported destinations can purchase directly through our website using the payment methods available at checkout.
Shipping options and carrier-calculated rates are displayed at checkout based on your delivery address and order. Please provide your full shipping address, email address, and phone number.
Customs Duties & Import Fees
Customers are responsible for all applicable customs duties, import taxes, brokerage charges, and clearance fees. These charges are not included in the purchase price or shipping charge and may be collected separately by customs or the carrier.
Delivery
Tracking information will be provided once your order ships. Delivery times are estimates and may be affected by customs clearance or carrier delays. Customers must provide accurate shipping and contact information and respond promptly to requests from the carrier or customs authorities.
Domestic Returns & Refunds
Eligible merchandise may be returned within 14 days of delivery for shipped orders or within 14 days of purchase for in-store orders, subject to the following conditions:
- Merchandise must be returned in the same condition in which it was received, including all original accessories when applicable. Used, altered, or damaged merchandise will not be accepted.
- All returns must include a copy of the original sales receipt.
- Layaway payments are refundable if the layaway is canceled within 14 days of the first payment. After that period, layaway payments are nonrefundable and nontransferable.
- Approved returns will receive a full refund of the merchandise purchase price to the original payment method. Original shipping charges are nonrefundable, except where required by law.
Final Sale Items
The following purchases are FINAL SALE and are not eligible for return or exchange:
- Items clearly marked FINAL SALE on the product page.
- Items that have been sized, altered, custom-made, or personalized.
- All financed purchases.
These exclusions do not affect any rights or remedies required by applicable law.
Return Shipping
Customers are responsible for arranging and paying for their own return shipping, including purchasing and providing their own shipping label. Queen May does not provide return shipping labels.
All returns must be securely packaged and shipped with full insurance, tracking, and signature confirmation. Queen May is not responsible for return shipments lost, stolen, or damaged in transit. Customers are responsible for return merchandise until it is safely received by Queen May.
Please include a copy of your original sales receipt inside the package and ship returns to:
Queen May
415 Washington Street
Cape May, NJ 08204
All returns are subject to inspection upon arrival. Refunds will be processed once the merchandise has been received and approved in accordance with our return policy.
International Returns & Refunds
International purchases are subject to the same return eligibility requirements and Final Sale exclusions outlined above. Please contact Queen May before shipping an international return for return and customs instructions.
Customers are responsible for arranging and paying for international return shipping and insurance, including providing their own shipping label, unless the return results from an error by Queen May. Queen May does not provide return shipping labels.
Original shipping charges are nonrefundable, except where required by law. Customs duties, import taxes, brokerage charges, and other fees paid directly to customs authorities or carriers are not refunded by Queen May. Customers must contact the applicable authority or carrier regarding potential reimbursement.
These terms do not affect any rights or remedies required by applicable law.
ID Verification
To help protect our customers and prevent fraud, Queen May may require ID verification before an order can be shipped. When verification is required, a request will be sent through the Real ID application by email and text message using the contact information provided at checkout.
Required ID verification must be successfully completed within 24 hours of the verification request being sent. Orders will not be shipped until verification is complete. If verification is not completed within 24 hours, your order will be cancelled.
Please provide accurate contact information and check your email, spam folder, and text messages after placing your order. If you have trouble accessing or completing the request, please contact us promptly.