Frequently Asked Questions
RINGS: Rings over $1000 your first sizing is complimentary*. If an additional sizing is required, you will be charged a reasonable fee. Please write your sizing request in the notes of your order or email us at: info@queenmay.com.
*Not all rings are resizable, for example eternity bands. If we are not able to fulfill your sizing request we will contact you.
ALL OTHER JEWELRY: Please write any alteration requests in the notes of your order or email us at: info@queenmay.com. Our team will provide you a quote based on your request.
Domestic Shipping
Once an order is placed, it typically takes us one to two business days to process. (Unless it is a custom job in which the approximate shipping time frame will be stated). Please allow an additional 5-7 business days for us to process your order if you have a sizing or alteration request.
Items under $1000 are shipped via USPS mail, with signature confirmation.
Items over $1000 are shipped via Fed Ex Express with signature confirmation with insurance.
When an item ships, you will receive an email confirmation with your tracking number. You can see shipping costs at check out.
International Shipping
Queen May offers international shipping to select destinations. Customers in supported destinations can purchase directly through our website using the payment methods available at checkout.
Shipping options and carrier-calculated rates are displayed at checkout based on your delivery address and order. Please provide your full shipping address, email address, and phone number.
Customs Duties & Import Fees
Customers are responsible for all applicable customs duties, import taxes, brokerage charges, and clearance fees. These charges are not included in the purchase price or shipping charge and may be collected separately by customs or the carrier.
ID Verification
To help protect our customers and prevent fraud, Queen May may require ID verification before an order can be shipped. When verification is required, a request will be sent through the Real ID application by email and text message using the contact information provided at checkout.
Required ID verification must be successfully completed within 24 hours of the verification request being sent. Orders will not be shipped until verification is complete. If verification is not completed within 24 hours, your order will be cancelled.
Please provide accurate contact information and check your email, spam folder, and text messages after placing your order. If you have trouble accessing or completing the request, please contact us promptly.
Delivery
Tracking information will be provided once your order ships. Delivery times are estimates and may be affected by customs clearance or carrier delays. Customers must provide accurate shipping and contact information and respond promptly to requests from the carrier or customs authorities.
Domestic Returns & Refunds
If you are unhappy with your purchase for any reason, you may return it within 14 days of the sale, subject to the following:
- The merchandise must be in the same condition as it was shipped. Any used or damaged merchandise will not be accepted. Any items that have been sized or custom made are FINAL SALE.
- All returned merchandise must be accompanied by its original sales receipt
- All layaway items can be returned within 14 days of first payment
- All items financed are FINAL SALE
- All returns that meet our conditions will be issued 100% refund
Please mail all returns to: Queen May 415 Washington Street, Cape May, NJ 08204
International Returns
International purchases are subject to our Returns & Refunds policy, including all final-sale exclusions. Please contact us before shipping a return so we can provide return and customs instructions.
Customers are responsible for return shipping and insurance unless the return results from an error by Queen May. Duties, taxes, and fees paid directly to customs authorities or carriers are not refunded by Queen May. Any request for reimbursement must be directed to the party that collected them.
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